Welcome to Flex Line, operated at www.flexlines.store ("Flex Line", "we", "us"). By creating an account or using the service you agree to these terms.

1. Service description

Flex Line provides users with virtual phone numbers powered by Twilio for sending and receiving SMS, MMS, voice calls, and voicemail. Numbers are leased from Twilio's catalog on demand and assigned to your account for the duration of your subscription or until you release them.

2. Acceptable use

You agree not to use Flex Line to send spam, phishing, fraud, harassment, threats, content harmful to minors, or any messages that violate the TCPA, CAN-SPAM, US carrier guidelines, or applicable laws. We may suspend or terminate accounts that violate this policy without refund.

3. SMS messaging consent

By providing your phone number and signing up, you consent to receive transactional and account-related SMS from Flex Line. Message and data rates may apply. Frequency varies. Reply STOP to any message to opt out. Reply HELP for help. For our messaging privacy practices, see our Privacy Policy.

4. Subscriptions, billing & cancellation

Paid plans (Lite, Plus, Pro) are billed via Stripe on a recurring monthly or annual basis at the prices displayed at checkout. Annual plans grant 12× the monthly SMS credits up front. You may cancel at any time from the Plan & billing page; cancellation takes effect at the end of the current billing period. Prepaid amounts are non-refundable except where required by law.

5. Phone numbers

Phone numbers leased through Flex Line remain the property of the underlying carrier (Twilio) and are licensed to you for the duration of your active subscription. We reserve the right to reclaim numbers that have been inactive for more than 60 days or where carrier compliance issues arise.

6. Liability

Flex Line is provided "as is" without warranty. To the maximum extent permitted by law, our aggregate liability for any claim shall not exceed the amount you paid us in the 12 months prior to the claim. We are not liable for SMS or call deliverability issues caused by carriers, regulatory blocks, or other parties outside our control.

7. Termination

Either party may terminate at any time. Upon termination we will deactivate your assigned numbers and delete your data within 90 days, except where retention is required by law.

8. Changes

We may update these terms. Material changes will be emailed to your registered address at least 14 days in advance.

Terms of Service